Let’s get started!

Experience the Djinni App, today

Download the Djinni App from the app store

Download the Djinni App from the app store of your mobile device’s platform, for a groundbreaking Augmented Reality powered troubleshooting experience.

Release notes

v25.11.1 - November 2025

New features

  • App: Application is now available in multiple languages including Chinese, Dutch, English, French, and German.
  • App: Implemented single-sign-on / SSO (sign-in with Google).
  • System: Revamped design of device cards for showing connection state.
  • System: “Golden state” allows a technician to take a snapshot of an ideal working state to compare against.
  • System: Devices that are acting up can now be disabled using the “Deactivate” button.

    Improvements

    • AI: Speed & accuracy of AI-agent processing and follow up
    • App: QR code scanning is more reliable.
    • App: Energy usage optimizations.
    • App: Loading time of device list reduced.
    • Fix: Devices with self-signed certificates for web access did not load.
    • Fix: Custom devices would show as “online”.
    • Fix: Android tablets did not process camera image correctly.
    • Device — Biamp TesiraForte: fixes connection to AVB versions
    • Device — Shure: ports were not presented correctly

    Newly supported devices

    • BenQ RE series
    • Yealink MCoreKit-C5U
    • PixelHue Q8
    • Megapixel Omnis
    • Visual Productions LPV 2
    v25.9.1 - September 2025

    New features

    • System: Search for a device in the system overview
    • System: Supported devices can now seamlessly discover each other on the network
    • System: Wi-Fi network is shown when adding a device
    • System: Connection status for the internet when adding a device
    • System: New discovery support for devices that require configuration
    • System: The option to define a custom range for scanning IP’s
    • System: “custom” devices that act as a placeholder for unsupported devices
    • System: Configuration for devices now includes some information from our knowledge base, on how to set it up and add a device.
    • Device details: Added dedicated matrix switching view for devices that support it
    • Device details: Added video preview in detailed view for devices that support it
    • AR: Auto-generated AR for all devices

    Improvements

    • Device — AVer: Added USB ports
    • Device — Colorlight: Brightness was not reported correctly
    • Device — Disguise: In some cases the integration would not connect
    • Device — Lightware GVN: Video preview support
    • Device — Modulo Pi: Updated integration to support new API features
    • Device — Novastar COEX: would not connect after uptime was too long
    • Device — Panasonic TH-series: LAN & USB port did not have a physical connector defined
    • Device — Panasonic projector: Added support for RQ25KEJ
    • Device — Poly Studio X70: Fixed connection issues
    • Device — Q-SYS Nano: not discovering children
    • Device — Shure MXA: Added channel metering
    • Device — Shure MXW: Added channel metering
    • Device — Ubiquity UDM: Added locate and reboot support
    • Device — Ubiquity: Image for Ubiquity devices is loaded dynamically, showing the actual device
    • Device — Ubiquiti UDM: was adding itself as a child
    • Device — Windows SNMP: Improved stability
    • AR: Improved performance and energy usage while using AR
    • AR: Adding AR has been made more user-friendly
    • Remote assistance: Worked on support call stability
    • Remote assistance: Added echo cancellation when calling through remote assistance
    • Fix: An issue with the MAC-address, software version and serial number not being saved
    • Fix: Skipping the onboarding causes rotation issues
    • Fix: Users with “viewer” membership could not see actions in AR anymore
    • Fix: Found some specific issues when using the “load system” feature
    • Fix: several bug fixes

    Newly supported devices

    • AJA KUMO
    • Barco Pulse projectors
    • Barco PJlink projectors
    • Barco ClickShare Bar CB PRO
    • Barco IO gateway
    • Biamp TesiraForte AVB VT4 & DAN VT4
    • Blustream IP300UHD-TX & IP300UHD-RX
    • Blustream ACM210
    • Bose VB1
    • Colorlight EV2 & EV4
    • Devantec DS2824
    • Extron DMP128 Plus & C AT
    • Extron DMP128
    • Lenovo ThinkSmart Core Gen2 MTR
    • Lightware RAP-B511
    • Modulo Pi Media Player
    • Netgear M4300 Series
    • Novastar VX Pro Series
    • Q-SYS NV Series
    • Q-SYS NC Series
    • Q-SYS Core Series
    • Q-SYS SPA-QF60X4
    • Samsung QMC Series
    • Samsung QHB Series
    • Samsung QHC Series
    • Samsung QBR Series
    • Samsung QBC Series
    • Samsung QER Series
    • Samsung SHC Series
    • Siemens PAC 3220
    • Shure P300
    • Shure ANIUSB
    • Shure MXA920
    • Sony Bravia Professional Display
    • Visual Productions DaliCore
    • Visual Productions LPU 2
    • Ubiquiti UAP-AC-LR
    v25.6.1 - June 2025 (Infocomm)

    New features

    • General: support for device-specific configurations, like authentication, 2FA authentication, ID-selection, …
    • General: support for “service” integrations that automatically discover and manage child devices on the network.
    • System: possible to add multiple devices at once, in bulk
    • System: open a system without scanning the QR code.
    • System: added a “recent systems list” to quickly reopen a previously opened system, without scanning its code (again).

    Improvements

    • System: the QR code overlay now shows a loading state and progress bar when reconstructing the system.
      This gives some visual feedback of what the app is doing.
    • Device: added a “locate” quick action button for devices that support it.
    • AR: when adding an AR interface for a device, a preview of the interface will be displayed, as a guidance.
    • Device: Biamp TesiraFORTE integration supports SSH connections.
    • Device: Chromecast integration includes media information, and player controls.
    • Device: Ubiquity UDM is now a “service” integration, also supporting its managed child devices (switches).
    • Multiple UI / UX improvements
    • Fix: several bug fixes

    Newly supported devices

    • Barco Pulse projectors: i600, UDM/UDX, F80, …
    • Lightware Taurus TPX
    • Lightware Taurus TPN
    • Lightware Gemini GVN
    • Novastar COEX (MX40 Pro)
    • Philips digital signage displays: D-Line, E-Line, V-Line, Q-Line, X-Line, …
    • Poly G62
    • Poly Studio E60 / E70 / X70
    • Poly GC8 / TC10
    • Sennheiser SpeechLine ceiling mic
    • Sennheiser SpeechLine DW mic
    • Sennheiser TeamConnect ceiling mic
    • Shure MXA901/MXA902
    • Q-SYS Core 110F / 8Flex
    • SpectralBot Generic Windows SNMP
    v25.2.1 - February 2025

    New features

    • General: visual feedback for scanning a QR code; a sphere that shrinks to indicate increasing QR code tracking confidence.
    • General: QR code scanning is now controlled using a toggle.
    • General: actions are now disabled when the role for a user is anything lower than technician.
    • General: added a power saving mode when no interaction with the device is being detected.
    • AR: added PTZ controls for PTZ-enabled cameras.

    Improvements

    • General: improved the QR-code detection algorithm, a lot, making it way better for non-LiDAR devices.
    • General: image processing uses hardware acceleration, resulting in smoother & more efficient runtime.
    • General: improved the stability of device-connection backend.
    • System: improved system load times when scanning a code.
    • System: styling of the “Actions” window in detailed device view.
    • System: styling of the discard message (when exiting without saving) is less confusing now.
    • System: device name and model name are now both displayed in the detailed device view.
    • AR: solved several AR drifting issues.
    • Fix: text now renders properly in the “Actions” window.
    • Fix: app failure on Android, due to HTTP connections that were kept open.
    • Fix: creating an AR-anchor in demo mode doesn’t work.
    • Fix: multiple PoE resets in a short period of time causing issues.

    Newly supported devices

    • AirServer Connect
    • CECOCECO ArtMorph processor
    • Disguise EX/GX/VX series
    • Hive Beebox
    • Lightware Taurus UCX-series
    • Panasonic AW-UE series (camera)
    • Panasonic PT-VMZ series (projector)
    • Panasonic TH-series (LCD display)
    • Shure MXA901
    • Shure MXWAPT
    • Ubiquity UDM
    v24.9.1 - September 2024

    New features

    • Android support!
    • General: support for portrait and landscape mode.
    • General: edit mode for editing and updating a system.
    • General: fit-to-window and port collapse.
    • General: implemented new licence system, based on credits.
    • General: auto-layout newly added devices in the system overview.
    • System: extended port information (packets send, received, dropped, …)
    • System: custom actions for devices (PTZ control, brightness control, …)
    • System: added swipe-down to refresh device details, in detailed device view.
    • System: web page of a device can now be accessed from the app, if available.
    • AR: access port information by pointing the camera at the AR port (e.g. packets sent & received on a network port).

    Improvements

    • General: authenticated users can now also scan demo QR codes.
    • General: better support for mobile device layouts.
    • General: improved and extended onboarding.
    • General: better handling of intermittent internet connections.
    • General: improved logging.
    • General: QR scanning rate limit to improve battery life.
    • General: better contrast ration for template text in login form.
    • System: redesigned detailed device view.
    • System: system name and project, and adding installation notes is now protected by ACL.
    • Fix: issues with downloading of documentation.
    • Fix: memory leaks while loading device images and displaying preview streams.
    • Fix: local caching of systems.
    • Fix: synchronisation of offline changes.
    • Fix: edge cases with scanning QR codes in demo mode.
    • Fix: app crash in demo mode when adding a note to a system.
    • Fix: starting remote assistance call without microphone permissions.

    Newly supported devices

    • AVer CAM 520
    • AVer PTZ
    • Datapath FX4
    • Epson EB-L series
    • Epson EB-PU series
    • IDK FDX
    • Samsung S-Box
    • Samsung QM series
    • SpectralBot Generic HTTP device
    v24.6.1 (Infocomm 2024)

    New features

    • General: switching between landscape and portrait orientation.
    • General: support for iPhone, and non-Pro iOS devices (without LiDAR scanner).
    • General: onboarding step-by=step guidance for new users.
    • General: added demo mode using simulated devices, without a licence or account required.
    • General: unsupported or inaccessible QR codes will be displayed.
    • General: added a button to report issues with the app itself.
    • General: you will be notified when you need to update the app.
    • System: introduced role-based access control for editing systems.
    • System: devices with many ports (e.g. network switches) use pagination to scroll between ports.
    • System: added PoE-reset and reboot options to restart a device.
    • System: in rack view, the first device in rack setup can be snapped.
    • Documentation: files can be downloaded from the cloud drive, for offline access.
    • Documentation: uses more intuitive icons for file type.
    • AR: AR-anchors show ports and status, in their AR view.
    • AR: added support for grabbing multiple AR windows at the same time.
    • AR: added “summoning” of AR windows to call an AR-window to the location where you are.
    • Remote assistance: added remote assistance for systems, by submitting a support request.

    Improvements

    • General: improved overall energy consumption of the app.
    • General: introduced caching to reduce network request overhead.
    • General: installation size is a lot smaller.
    • General: complete rework of the device connection system.
    • Fix: loading documentation.
    • Fix: Barco ClickShare kept disconnecting.
    • Fix: AR windows kept showing as “loading”.
    • Fix: rendering issues when overlaying interfaces.
    • Fix: limited system notes to user entries (not system entries).
    • Fix: multiple UI inconsistencies.

    Newly supported devices

    • Airplay devices (Apple TV et al)
    • Brompton Tessera
    • Chromecast devices
    • Luminex Gigacore
    v24.2.1 (ISE 2024)

    **First official release (ISE 2024)**

    New features

    • General: added “return to overview” function, to quickly reopen the most recent system (without scanning the QR code).
    • General: support for device authentication.
    • System overview: manually add devices using the IP-address, or by scanning the network.
    • System overview: display and view device and system documentation.
    • System overview: system information with system settings (including project assignment), and system notes.
    • Device details: support PoE-reset for devices connected to Netgear M4250 series switches.
    • Device details: Added device reboot option, when supported.
    • AR: Resigned look and feel of AR-windows.
    • AR: Added device alerts to AR interface.
    • AR: Improved device location tracking in rack setup.

    Improvements

    • General: restore session from sleep.
    • General: improved camera image processing.
    • General: improved QR-code tracking and recognition.
    • General: improved network request efficiency and stability.
    • System overview: centre system layout on load (in system overview).

    Newly supported devices

    • AMX N-Series encoders/decoders
    • Barco ClickShare CX series
    • Biamp TesiraFORTE X400
    • DetaiLED Resolution Processor
    • Extron TLP350CV
    • Extron IPL T CR48
    • Generic PJLink projector support
    • Netgear M4250 series