SpectralBot is a powerful tool designed for anyone who works with professional audio-visual (pro-AV) equipment. This includes technicians, installers, event coordinators, and even non-technical users who manage meeting spaces, conference rooms, classrooms, and more.

SpectralBot acts as your “instant troubleshooting solution” for common issues with pro-AV equipment like displays, projectors, cameras, speakers, and microphones.

Leveraging augmented reality (AR), SpectralBot provides on-screen information and guidance to help you quickly diagnose and resolve technical problems without needing to wait for a technician or installer. All of this functionality is conveniently accessed through our companion app, Djinni, on your mobile device.

To use the SpectralBot solution, you’ll need a few things:

• Access to the SpectralBot Platform: you’ll need a SpectralBot account to access the app. You can request an account from your installer or system integrator. They can invite you to the platform, and systems.
• A QR code: you’ll need to scan a QR code located in the room with the AV installation. This QR code typically comes as a wall plate with the SpectralBot logo on it. The QR code gives the app information about the specific system you’re looking at.
• A mobile device with the Djinni app: the Djinni app is available for download here. You can install it on your Android or iOS mobile device.
• Wireless network connection: the Djinni app uses a wireless network connection to connect to the pro-AV network. This can be an access point or a wireless router that the mobile device can connect to.

No, unlike other similar solutions, SpectralBot doesn’t require any additional software or hardware installation on your network. The SpectralBot solution consists of just a mobile app and a cloud backend.

No, SpectralBot is designed to be an “instant troubleshooting solution” which means the app only works when it’s running. There are no background services or software running to capture device data and transmit it elsewhere. And, when you close the app, it stops working.

Absolutely! We offer a free demo mode accessible through the Djinni app (available since June 2024). This demo mode is unlocked with a personalized Demo QR Code.

The beauty of the Djinni app is that it simulates a real pro-AV setup. This means you can experience SpectralBot’s troubleshooting capabilities offline, without needing any actual equipment.

Interested? Just request your demo QR code through this form.

The Djinni App is free to download, from Apple’s App Store or Google’s Play Store, or via download page.

Yes! Djinni works on iOS tablets and smartphones.

While the Djinni App can be used on all iPhone and iPad models (iPhone 11, 12, iPad Mini & Air, …), the experience may not be as smooth, and functions like scanning QR codes and using the AR features might be affected. For the best experience with the Djinni App’s spatial scanning and augmented reality (AR) features, we recommend using an iPhone Pro or iPad Pro model. These devices include a LiDAR scanner that significantly improves the app’s smoothness and accuracy.

Here’s a list of recommended models:

• iPhone 15 Pro / Pro Max
• iPhone 14 Pro / Pro Max
• iPhone 13 Pro / Pro Max
• iPhone 12 Pro / Pro Max
• iPad Pro 12.9-inch (4th generation or later)
• iPad Pro 11-inch (2nd generation or later)

Yes! The Djinni app runs on Android tablets and smartphones as well, especially on devices running on Android 13 or better.

For a smooth AR experience, the device should also support ARCore, preferably including the Depth API. If you’re unsure if your device supports that, you can find an up-to-date list of supported devices on Google’s ARCore website: ARCore Supported Devices list. 

The Djinni app uses QR codes to identify a system. When you scan a system’s QR code, the app can identify the system and its devices, and give you access based on your permission level for that system.

Initially, the information about a system is downloaded from our Cloud, and stored on the device. So, next time you scan the code, you won’t need an internet connection to access the system, and its devices.

A system is a collection of interconnected devices, working together in one installation. This can be the installation in a meeting room, a boardroom, a theatre, an experience centre, … A system is identified by a QR code, and has a licence attached to it.

When you have many installations, at different sites, across the country, you can organize the systems in projects. A project is a group of systems that belong logically belong together: same building, same site, same customer, …

Projects can be managed through the SpectralBot cloud.

Setting up a new system is quite easy. Here’s what you’ll need to do:

1. Scan the QR code with the Djinni app. You can find the QR code on a label or plate near the AV equipment. Scanning the QR code tells the Djinni app about the specific system you’re working with.
2. Add devices to the system, by discovery, or manually by entering the device’s IP address.
3. If needed, link devices together, through their ports.
4. Done!

As simple as that, you can build a system in a matter of minutes.

The number of devices you can add to a system depends on the licence tier you have. In general, you can add up to 25 devices to a system.

The QR code will redirect you to a general webpage, such as the website of the system integrator or the venue itself.

This webpage can be configured for each system, through the cloud.

We’re continuously adding new devices to our library. Devices that have been fully integrated and tested, will become available automatically in the app.

A list of current and planned device integrations is available on our website, through this link: https://www.spectralbot.com/devices-list/

If you want to use a device that’s not available yet, we’ve got you covered!

Just fill in this form on our website, and we’ll get back to you quickly. Or, if you have a specific request, please email us at:  [email protected].

The time it takes to integrate a new device depends on two factors:

• Device API quality: the clearer and more comprehensive the device’s API documentation, the easier it is to understand and integrate.
• Availability of a test device: having a physical device to test with helps accelerate the integration process.

In general, integrating a new device takes anywhere between a few hours to a few days.