Got some questions?

We’ve written down the most common questions we get about SpectralBot, and answer them here for your convenience.

If you have a question that’s not answered directly in this collection, feel free to send your question to [email protected], or fill out our contact form. We’d be more than happy to help clear out any confusion.

About SpectralBot

How can I start using SpectralBot for my installation?

To use the SpectralBot solution, you’ll need a few things:

  • Access to the SpectralBot Platform: you’ll need a SpectralBot account to access the app. You can request an account from your installer or system integrator. They can invite you to the platform, and systems.
  • A QR code: you’ll need to scan a QR code located in the room with the AV installation. This QR code typically comes as a wall plate with the SpectralBot logo on it. The QR code gives the app information about the specific system you’re looking at.
  • A mobile device with the Djinni app: the Djinni app is available for download on the App Store You can install it on your iPhone or iPad.
  • Wireless network connection: the Djinni app uses a wireless network connection to connect to the pro-AV network. This can be an access point or a wireless router that the mobile device can connect to.
Do I need to install extra software or hardware on my network to use SpectralBot?

No, unlike other similar solutions, SpectralBot doesn’t require any additional software or hardware installation on your network. The SpectralBot solution consists of just a mobile app and a cloud backend.

Is SpectralBot constantly monitoring my devices?

No, SpectralBot is designed to be an “instant troubleshooting solution” which means the app only works when it’s running. There are no background services or software running to capture device data and transmit it elsewhere. And, when you close the app, it stops working.

About the Djinni App

Which devices can I use the Djinni app on?

The Djinni app is currently available for iOS devices only. This means you can use it on iPhones and iPads.

Support for Android devices is on the roadmap for later this year.

What devices will give me the best experience?

We recommend using the Djinni app on iPhone Pro or iPad Pro models. These devices have a special component called a LiDAR scanner that makes the augmented reality (AR) features of the app work much more fluently.

 Specifically, we recommend these models:

  • iPhone 15 Pro / Pro Max
  • iPhone 14 Pro / Pro Max
  • iPhone 13 Pro / Pro Max
  • iPhone 12 Pro / Pro Max
  • iPad Pro 12.9-inch (4th generation or later)
  • iPad Pro 11-inch (2nd generation or later)
Can I still use the app on other devices?

Yes, you can still use the Djinni app on these other iPhone and iPad models, but some features may not work as well:

  • iPhone 10, 11, 12, 13, and 14
  • iPad (8th generation or later)
  • iPad Mini (6th generation or later)
  • iPad Air (4th generation or later)

On these devices, you may have trouble scanning QR codes and the AR experience may not be as smooth.

Is there an Android version of the Djinni app?

No, there is no Android version of the Djinni app available, yet. We’re currently focusing on the iOS version because it works better with AR features and there are fewer different Android devices to develop for.

Support for Android is planned for later this year.

Do I need an internet connection to use the Djinni app?

In most cases, you only need an internet connection once, to initiate the Djinni app. Once you’re authenticated, and the QR code has been scanned, an internet connection is no longer required.

Here’s a breakdown of when you’ll need internet access:

  • To log in to the Djinni app.
  • To scan a system’s QR code for the first time.
  • To download device and installation documentation.
  • To submit a support ticket.
  • To set up a support call with a remote technician.

Note: for security reasons, you may be required to re-authenticate again every few days or weeks, depending on the configuration of your account.

How does the app know what system I'm using?

The Djinni app uses QR codes to identify a system. When you scan a system’s QR code, the app can identify the system and its devices, and give you access based on your permission level for that system.

Initially, the information about a system is downloaded from our Cloud, and stored on the device. So, next time you scan the code, you won’t need an internet connection to access the system, and its devices.

About systems and projects

What is a system, and what is a project?

A system is a collection of interconnected devices, working together in one installation. This can be the installation in a meeting room, a boardroom, a theatre, an experience centre, … A system is identified by a QR code, and has a licence attached to it.

When you have many installations, at different sites, across the country, you can organize the systems in projects. A project is a group of systems that belong logically belong together: same building, same site, same customer, …

Projects can be managed through the SpectralBot cloud.

How do I setup a new system?

Setting up a new system is quite easy. Here’s what you’ll need to do:

  1. Scan the QR code with the Djinni app. You can find the QR code on a label or plate near the AV equipment. Scanning the QR code tells the Djinni app about the specific system you’re working with.
  2. Add devices to the system, by discovery, or manually by entering the device’s IP address.
  3. If needed, link devices together, through their ports.
  4. Done!

As simple as that, you can build a system in a matter of minutes.

How many devices can I add to a system?

The number of devices you can add to a system depends on the licence tier you have. In general, you can add up to 25 devices to a system.


What happens if I scan a QR code without the app installed?

The QR code will redirect you to a general webpage, such as the website of the system integrator or the venue itself.

This webpage can be configured for each system, through the cloud.

About devices

Which devices are supported?

We’re continuously adding new devices to our library. Devices that have been fully integrated and tested, will become available automatically in the app.

A list of current and planned device integrations is available on our website, through this link:

How can I request a new device integration?

If you want to use a device that’s not available yet, we’ve got you covered!

Just fill in this form on our website, and we’ll get back to you quickly. Or, if you have a specific request, please email us at:  [email protected].

How long does it take to integrate a new device?

The time it takes to integrate a new device depends on two factors:

  • Device API quality: the clearer and more comprehensive the device’s API documentation, the easier it is to understand and integrate.
  • Availability of a test device: having a physical device to test with helps accelerate the integration process.

In general, integrating a new device takes anywhere between a few hours to a few days.